Telephoning

Telephoning (Making and receiving telephone calls)

Learning how to communicate well on the telephone is one of the top priorities for many students who need to use English at work. Learning the common phrases that are used on the telephone helps students know what to expect. However, what students often need most is practice, practice, and more practice. Telephoning requires special skills as there are a number of difficulties that arise when telephoning that are specific to telephoning. The first and foremost difficulty is not being able to see the person you are communicating with. This lack of visual communication often makes students, who can communicate quite successfully in other situations, nervous and thereby hinders their communicative abilities. Add to this the typical hectic pace of business communication, and you have a particularly difficult situation.

Advantages and disavantages of communicating on the phone :
Advantages
•Save money and time
• Communication can be done – anywhere and any time
• Break long distance communication barrier
• Speed up business

Disadvantages
• It is restricted with device and connection
• Speakers can’t show visual objects

I am currently giving a few examples of deep dialogue on making phone calls and receiving phone calls.

1. Model Dialogue For Making Phone Calls

Caller            : May I speak to Sarah Lee, please ?

Receiver       : May I know who’s calling, please ?

Caller            : This is Budiman Santoso

Receiver       : Wait a moment, Mr. Santoso. I’ll see if he is available at present. (A few second later)….. I’m sorry Mr. Santoso, but he is not in his office at the moment. Would you like to leave a message or call back later ?

Caller        : Oh, What a pity. Could you ask him to call me at 555 5656 please?
Receiver        : Anything else, sir ?

Caller            : No, thank you.

Receiver       : All right Mr. Santoso. I’ll ask him to call you as soon as he is available. Good bye Mr. Santoso.

Caller            : Goodbye.

2. Model Dialogue For Receiving Phone Calls

You            : Mandala Corporation, good morning. May I help you ?

Caller         : Could you put me through to Mr. James, please ?

You            : May I know who’s calling, please ?

Caller         : This is Johny. Johny Andrean.

You            : I’m afraid he is not in his office right now. May I take a message ?

Caller         : Yes, please. Could you ask him to call me back when he is in ?

You            : All right, caller. Anything else, sir ?

Caller         : No, thank you.

You            : Right, Mr. Andrean. I’ll ask him to call you as soon as he is in.

Source :

https://spokenenglish4u14tips.blogspot.com/2012/02/making-and-receiving-phone-call.html [Diakses pada 08 Desember 2018]

Rustanta, Agustinus, Andreas Mari Sudarto. (2010). Developing Telephoning Skills. [online]. Jakarta: PT Grasindo. Tersedia di google buku. 

https://books.google.co.id [Diakses pada 08 Desember 2018]